Tugi Tark is an AI-powered customer service software provider specialising in the iGaming industry. Its platform combines AI agents, live chat, automated ticket management and multilingual support to help online casino and sportsbook operators manage player enquiries more efficiently. Its technology is trained on more than 10 million historical iGaming support tickets and can automate routine queries involving deposits, withdrawals, bonuses and account verification. Additional features include real-time translation across 249+ languages, responsible gambling interaction detection, fraud-related support escalation and integration with existing CRM and player account management (PAM) systems. The company claims its AI agents can resolve up to 80% of player support tickets
