Arizona Lottery: Why compliance is a 'competitive asset' in gaming
Kome Akpolo, Chief Legal Officer at Arizona Lottery and Global Gaming Insider contributor, analyzes the balancing act of commercial free speech and US regulators’ mandate for consumer protection.
In the context of commercial speech, the US presents a uniquely complex landscape. Unlike jurisdictions governed by a centralized national gaming authority, the US requires operators to navigate a fragmented patchwork of 50 distinct regulatory regimes. This decentralized structure creates acute legal friction, particularly regarding advertising. A marketing campaign that is explicitly permissible in one jurisdiction may expose an operator to swift enforcement action in another.
As the gaming industry accelerates its digital footprint, this jurisdictional tension becomes more pronounced. While operators maintain a First Amendment right to advertise their products, sovereign states simultaneously wield broad police powers to regulate how those products are marketed, to protect consumers and mitigate public harm.
The result is a perpetual, high-stakes balancing act between the constitutional protections afforded to commercial speech and a state’s mandate for consumer protection.
The First Amendment and the Central Hudson test
Advertising by gaming operators is classified as “commercial speech,” which enjoys protection under the First Amendment of the United States Constitution. However, it does not receive the strict scrutiny afforded to political or religious speech. This distinction is critical: while political and religious expressions form the core of First Amendment jurisprudence, commercial speech is, by its nature, inherently transactional. Rather than seeking to influence the electorate or advance a specific political ideology, commercial speech aims to influence the spending habits of American consumers.
Consequently, states possess significantly broader police powers to regulate gaming advertisements than they would other forms of speech.
The constitutional standard governing this regulation is the Supreme Court’s Central Hudson test, derived from Central Hudson Gas & Elec. Corp. v. Public Serv. Comm’n, 447 U.S. 557 (1980). Under this four-part framework, the Government may only restrict commercial speech if: (1) the speech concerns lawful activity and is not misleading; (2) the Government asserts a “substantial interest” in regulating the speech; (3) the regulation “directly advances” that governmental interest; and (4) the restriction is not “more extensive than is necessary” to serve that interest.
Ultimately, the most effective compliance strategy transcends meeting minimum legal standards; it views compliance as a competitive asset
Within the gaming industry, those substantial interests are heavily tethered to consumer welfare. Regulators may seek to prevent underage gambling, eliminate deceptive advertising practices or mitigate problem gambling behaviors. A state cannot restrict advertising simply because it holds a moral aversion to gambling activity – there must be a demonstrable, tangible harm that the regulation directly addresses. That legal distinction is important.
The modern gaming industry frequently views advertising through the lens of market acquisition and competitive engagement, whereas regulators evaluate it through the lens of public welfare and consumer protection. These perspectives naturally conflict. Operators strive to maximize visibility and participation; regulators scrutinize whether that visibility creates deceptive impressions regarding financial risk, return on investment or the likelihood of winning.
As a result, advertising compliance in the gaming sector is rarely a binary question of whether an operator can advertise. Instead, it is a highly nuanced legal analysis of whether the content, placement and presentation of the commercial speech satisfy the stringent regulatory framework of a specific jurisdiction.
The rise of strict scrutiny
The tension between operators and regulators is most visibly manifested in the crackdown on phrases such as “risk-free,” “free bets” and “can’t lose.” Regulators have heavily scrutinized the above phrases, specifically in the online sports betting and digital gaming industry. The issue is not necessarily the promotion itself, but whether the language creates a misleading impression for the average consumer.
If a player needs to wager their own money, incur a loss first, or satisfy significant qualifying conditions before receiving a promotional benefit, regulators increasingly view terms like “risk-free” as potentially deceptive. From their perspective, the advertising may incorrectly minimize the actual financial risk associated with gambling.
While operators maintain a First Amendment right to advertise their products, sovereign states simultaneously wield broad police powers to regulate how those products are marketed, to protect consumers and mitigate public harm
This is fundamentally a truth-inadvertising issue. Real-world enforcement actions have made this abundantly clear across the country. In Ohio, for instance, the Casino Control Commission levied fines in January 2023, shortly after its sports betting launch, against major operators who promoted “free” or “risk-free” bets that actually required initial cash deposits or refunded losses in non-withdrawable site credit. Similarly, the Massachusetts Gaming Commission enacted strict prohibitions on the term “risk-free” if a player’s own capital is ever at risk, forcing an industry-wide pivot in marketing language.
As gaming becomes more digitized and accessible, especially to minors, regulators have become more sensitive to marketing that presents any sort of gambling as guaranteed, effortless or investment-like in nature. Certain advertising companies may unintentionally lower the perceived seriousness of gambling participation by emphasizing excitement and reward while minimizing the possibility of loss.
The friction frequently stems from treating legal compliance as a final hurdle rather than a foundational design element. Marketing teams are inherently incentivized to maximize engagement, while legal teams must mitigate regulatory exposure. If the legal review process is not integrated at the inception of a campaign, operators risk presenting a fundamentally misleading takeaway to the consumer.
Best practices: Risk mitigation in a fragmented market
Given that the application of the Central Hudson test affords state regulators broad authority to restrict commercial speech regarding gambling-related activity, operators must operate under the assumption that their marketing campaigns will face intense regulatory scrutiny. Therefore, it is imperative to deploy proactive risk mitigation strategies to navigate this 50-state patchwork. For broad, multi-jurisdictional marketing initiatives, operators seeking to mitigate risk should default to the most restrictive regulatory framework. By tailoring campaigns to satisfy the strictest state regulations in the jurisdictions operated in, operators establish a universal baseline. While this approach may require a sacrifice of some creative flexibility, it minimizes overall regulatory exposure and prevents the inadvertent publication of non-compliant materials across state lines.
Because a digital advertisement can cross state borders instantly, operators must also leverage geofenced compliance technology. What constitutes a permissible disclosure in one state may violate consumer protection laws in another. To navigate this, operators must utilize sophisticated geo-targeting tools and automated compliance systems to ensure that localized advertising, such as state-specific responsible gaming helplines, font size mandates or distinct disclosure language, is presented only to consumers withinthe appropriate legal boundaries.
Consequently, states possess significantly broader police powers to regulate gaming advertisements than they would other forms of speech
Internally, navigating these requirements demands proactive alignment between legal and marketing teams. Advertising compliance cannot exist as an afterthought or a post-mortem review isolated within the marketing department. Operators must remove operational silos by ensuring continuous communication between legal, compliance, and marketing teams from a campaign’s inception. Furthermore, because gaming regulations are susceptible to change, legal teams must establish a rigorous process for the constant, consistent review of localized statutory and regulatory changes. A marketing campaign deemed fully compliant six months ago may trigger an enforcement action today due to amended administrative rules or shifting enforcement priorities.
Ultimately, the most effective compliance strategy transcends meeting minimum legal standards; it views compliance as a competitive asset. By cultivating public trust through responsible gaming, operators ensure their advertising reflects a genuine consideration for consumer well-being. Prominently featuring clear responsible gaming disclosures does more than simply avoid civil penalties; it builds the sustainable, defensible public trust that is foundational to long-term success in a heavily regulated industry.