Casino Services Supplier of the Year 2026

OPTX - OPTX fundamentally changed how casinos protect their slot floors from advantage play exploitation, through machine-learning models that analyze behavioral patterns across both player profiles and game-level data, separating legitimate high-value guests from those systematically beating the house. During a review spanning multiple casino properties, the OPTX platform identified $17m in advantage slot play winnings, including $5m in free play awarded to players who were exploiting true-persistence games. OPTX also identified one player who wagered $6m across more than 300 visits while generating nearly $2.4m in profit, highlighting activity traditional analytics failed to detect. By monitoring both short-term and long-term behavioral patterns, the platform helps operators protect game integrity, marketing budgets, and the player experience with no reported false positives to date.

Passport Technology - Passport Technology continued to strengthen its position as a leading casino technology provider through innovation across payments, automation, and loyalty. During the past year, the company introduced OmniStream, LiveCage, Bank Builder Pro, and Origins, creating an integrated ecosystem that streamlines ticket redemption, cash handling, cage operations, and AI-powered player engagement. Passport's proprietary data processing switch delivers maximum stability and minimized downtime, while its automation technologies have saved operators hundreds of thousands of dollars in labor costs and significantly reduced costly cash handling errors. By replacing manual workflows with fully integrated technologies, Passport continues to help casinos improve operational efficiency while enhancing the player experience.

Gift&Go - Gift&Go continued transforming casino loyalty at scale. Now live in 100+ casinos across North America, the platform fulfilled more than 2 million rewards during the past year, with gifts delivered in an average of 1.7 days. Operators reported 30-50% higher redemption rates, 20-30% longer time on device, and up to 40% lower operating costs through automated fulfillment. Integrated with leading casino systems including IGT, Konami, and Everi, Gift&Go's in-machine gifting solution has become a new standard for casino loyalty - transforming how operators reward players, improve efficiency and drive on-floor engagement. By bringing gift redemption directly to the slot machine, Gift&Go eliminates the friction of traditional loyalty programs and creates a seamless player experience. Guests simply insert their player card to view personalized rewards based on tier status or earned points, then redeem instantly from the machine. 

CasinoTrac - CasinoTrac continued strengthening its position as a leading casino management platform, supporting more than 115 operators across 300+ properties, including over 40 Tribal nations. Built as a fully API-based platform, CasinoTrac unifies slot management, table games, player tracking, marketing, accounting, kiosks, and cashier operations within a single system. During the past year, the company introduced a patent-pending AI-driven Table Games Manager & Manager Trainer, using decades of transactional and player data to improve decision-making and floor performance. CasinoTrac also continued expanding intelligent automation and predictive insights across the platform, while record gross profit and recurring revenue growth reflected its strong commercial momentum.

Quick Custom Intelligence - QCI continued redefining casino floor technology through QCI Resorts, the industry's only unified real-time resort operations platform. Supporting more than 300 casino resorts and managing over $42bn in annual gross gaming revenue, QCI brings together casino management, loyalty, hotel operations, marketing, finance, and enterprise intelligence within a single system. During the past year, the company expanded its MCP-enabled Agentic AI architecture, allowing AI agents to securely interact with live operational data and enabling operators to investigate advantage play, analyze player behavior, optimize reinvestment, and receive real-time operational recommendations through natural language interactions.

IGT - IGT is a one-stop shop for everything operators need to power and modernize their casino floors. Anchored by IGT ADVANTAGE® CMS, the company's systems ecosystem has been strengthened through the integration of Everi's FinTech solutions, delivering an end-to-end suite of casino technologies that drive operator value and enhance the player journey. IGT ADVANTAGE is installed at nearly 300 casino operators across 18 countries, connecting almost 300,000 EGMs worldwide. The latest upgrade (IGT ADVANTAGE X) offers cloud deployment, an open API, and AI integration capabilities, while the Everi CashClub suite is deployed at more than 900 locations, generating over $53bn in funds to the floor from 161m financial transactions in 2025. Everi's cashless suite also processed more than $3bn in 2025 reinforcing IGT's position as one of the industry's leading casino services providers.

object studio - Native-owned technology company object studio continued strengthening its reputation as an innovation partner for the gaming industry, helping operators and technology providers turn ambitious ideas into real-world solutions. During the past year, the company delivered projects including Tavolo (a table-game intelligence platform that is transforming table-game management from periodic measurement to continuous performance management), Golden Entertainment's Giant Keno Progressive (the largest linked keno progressive introduced in a Nevada restricted gaming environment), and Bella (a next-generation loyalty and guest engagement platform). By operating at the intersection of operators, suppliers, and emerging technology, the company helps gaming organizations accelerate innovation while reducing execution risk.

Agilysys - Agilysys empowers casinos with cutting-edge hospitality technology, with Intelligent Guest Profiles representing a transformative advance in how resorts harness guest data to drive personalized service, smarter upselling and deeper loyalty. Powered by Agilysys guestsense.ai, the platform provides a unified guest data interface across all Agilysys hospitality applications, using contextual intelligence to help staff quickly identify the right guest based on real-time information. Agilysys’ platform continuously collects and shares behavioral, transactional, and preference data across applications and properties, creating a complete guest view from a "single pane of glass." By making these insights available at every touchpoint, the platform helps operators deliver more personalized guest experiences while improving operational efficiency.

Marker Trax - Marker Trax continues to redefine casino credit through technology that delivers a faster, more secure, and fully digital experience for both operators and players. Over the past year, the company accelerated innovation through major platform enhancements, expanded strategic integrations, and increased its commercial footprint across North America. A key milestone was the launch of the Omni Platform, improving scalability, security, and operational performance, while enhancements to its patented Moolah Play® platform further streamlined the player journey from enrollment through funding. Marker Trax continues to help shape the future of frictionless, cashless casino gaming.

NRT Technology - NRT Technology continued advancing casino services through innovative payment, loyalty, and financial technology solutions that enhance both the player experience and casino operations. A standout development was Joingo Rewards, created in partnership with Amazon Business, which seamlessly integrates with casino management systems and enables players to redeem loyalty points for millions of products, eliminating the need for operators to manage traditional merchandise programs. NRT also introduced Instant Bank Verification (IBV) within NCC Online, allowing casinos to securely verify patron banking information in real time. With coverage across more than 95% of US and Canadian banks, IBV accelerates credit approvals, reduces wait times, and helps operators make faster, more informed credit decisions.