Converst is a company that focuses on front-line player engagement for Casinos and iGaming Platforms. They assist partners in maximising active players, retention, reactivation, and lifetime value through tailored services that comply with regulatory requirements. Their offerings include Customer Support and Player Reactivation Campaigns delivered via various communication channels such as phone calls, chat, email, and SMS.
The company positions itself as an extension of its partners' brands, aiming to provide seamless customer experiences while driving measurable performance. By employing data-driven outreach and personalised communication, Converst helps clients reactivate dormant players, enhance customer satisfaction, and reduce operational overhead by outsourcing customer-facing teams.
With over 10 years of experience in the iGaming sector, Converst offers multilingual support across different markets and advanced reporting dashboards for transparency on key performance indicators (KPIs) and return on investment (ROI). They cater to both established operators and emerging brands, focusing on building loyal player bases and improving revenue through effective customer engagement strategies.