Italy’s Customs and Monopolies Agency (ADM) has launched a new Reporting Portal that allows players to submit complaints and reports about online gambling operators and their services.
The portal lets users report anomalies related to gaming accounts, licensee services and other areas under ADM’s oversight.
The service is intended exclusively for citizens who hold at least one gaming account. Users can submit a formal report, monitor the progress in real time and view any responses or feedback they receive.
Italy's gaming tax revenues have fallen 6.2% year-on-year to €4.29bn ($4.88bn) for the first seven months of 2026. Declining tax revenue from gaming machines accounted for much of the contraction.
According to industry sources, the declining machines sector generates almost half of Italy’s gaming tax revenue despite accounting for around 16% of gambling activity.
Online gaming revenue has nearly doubled in recent years, but this growth has not resulted in a proportional increase in tax revenues.
Italian land-based operators will continue to face fragmented regional and municipal rules. This is nothing new to them; for years, operators have had to navigate a patchwork of such rules governing operating hours, distance requirements and the location of gambling venues, creating an inconsistent regulatory landscape across the country.
The long-stalled land-based gaming reorganisation aimed to harmonise these rules. However, the Government failed to meet the most recent legislative deadline. This means that we will inevitably see another extension of the concessions, whether by decree or through the 2027 Budget Law.
Earlier this month, Sisal partnered with the Italian National Olympic Committee (CONI) to launch Win for Italia Team, a national numerical lottery that will direct 26.5% of total stakes to the country's Olympic sports programmes
