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Live Desk

Ethical Gambling Forum 2026

Wellington Place, Leeds Apr 28 - 29, 2026
  • avatar
    Will Underwood

    Aaaaand that's a wrap! A truly unique, insightful and thoughtful provoking experience this week at the Ethical Gambling Forum 2026.

    Having increased its attendance 50% in comparison to last year's event, this year's forum truly emphasised how much the industry cares about protecting its players, its perception and - most of all - its own integrity. And it's a subject around which the industry's passion is only growing every year...

    The gambling industry knows it can, should and will do more. However, conferences like this - while offering a fantastic place to pioneer and foster innovation - also offer a wonderful opportunity to reflect on how far ethics have progressed in our field. 

    KEY CONCLUSIONS: 

    • Collaboration is the key to a successful, integral and thriving market
    • The black market problem must continue to be addressed with positive and proactive action in the regulated landscape 
    • Gambling's perception and narrative can and will be shifted by championing positive action taken by the industry, with Flutter hoping to lead the change
    • Responsible Gambling is not just a tool for those struggling with addiction, and needs to be represented as such by all actors in the industry 

    Finishing off with a conclusive roundtable reflection on all of the above topics and much more, who knows what the key talking point's of the Ethical Gambling Forum will be in 2027 - but the industry remains hopeful for many happy returns! 

  • avatar
    Will Underwood

    Is there any value in industry awards and do they promote safer gambling? 

    Key conclusions from the final panel of the conference

    • Transparency is the key to any integral awards process, 
    • However, transparency is difficult, because the general public doesn’t champion it enough 
    • Telling the stories of the winners is important, explain exactly why they won & champion them to showcase integrity and push further innovation 
    • Have more categories which champion startups
  • avatar
    Will Underwood

    ROGA's Jennifer Shatley joins us at this year's Ethical Gambling Forum, we discuss: 

    Who should operators consult if they’re looking to advance their player protection strategies? 

     

    What is the key narrative around responsible gambling operators should work to change?  

     

    Where the easiest / best place for operators to learn more about RG?  

     

    When is the optimal point in the player journey to implement protection prompts?  

     

    How would you approach managing RG at a major operator in today’s increasingly digitised landscape?  

  • avatar
    Will Underwood

    Africa, EU & US: Spotlighting on international regulatory developments

    One of the overriding and truly fascinating insights from this panel is that Nigeria’s regulatory landscape is strikingly similar to that of the US, with individual regional regulator’s misalignment with federal forces being cited as the key issue surrounding both RG and the gambling landscape in the nation, more broadly. 

    Fisayo Oke highlights that the Federation of State Regulators has helped to centralise and progress the market greatly, with Keith Whyte concurring that the US market could do with a similar kind of initiative to help facilitate some cohesion:

    Because this is such a global industry now, we can learn from other jurisdictions

     

    Will the US look to incept something of a ‘regulator’s AGA,’ watch this space… 

  • avatar
    Will Underwood

    Postcards from around the world: Spotlight on international development

    Key quotes: 

    • As a specialist I’m not as concerned about gambling integrity as much as I am about a lack of education for this high risk population of college students

      - Gambling Strategies CEO Keith Whyte 
    • America has a great opportunity to do player protection bigger and better than anywhere in the world, they are still in their infancy model long-term, with PASPA only overturned in 2018. Five years ago, the UK was probably the best at it, but I think we’re going backwards.

      - Epic Global Solutions’ Paul Buck
    • In Nigeria it accounts for around 60%-70% of all revenues. Taking account of that the regulators in the nation have realised that they now need to come together to recapture and educate each other - as some of them are political appointees who don’t properly understand the industry

      - Gamble Alert’s Fisayo Oke
  • avatar
    Will Underwood

    Now then, grubs up! 

    Quick lunchtime breather and an immersive tour on Flutter's player protection floor!

  • avatar
    Will Underwood

    What does ‘good’ look like from the regulator’s lens? 

    Closing out the morning on day two of the 2026 Ethical Gambling Forum, each panelist offers one piece of advice for an operator trying to meet regulations across jurisdictions? 

    Malta Gaming Authority’s Nicole-Marie Grech:

    I think its designing player protection controls around real player risk, not just minimum requirements - and make sure you are able to evidence that the controls you have brought in are actually working

     

    Andrew Lyman, Gibraltar’s Gambling Commissioner:

    I would say if you have an serious compliance or risk problem in your organisation that you are worried about, come and talk to the regulator - transparency is key. It is difficult because some regulators are not easy to access, but transparency and engagement is very important to us.

    Lottoland’s Liam Smith:

    As an operator, none of us would be here today if we weren’t trying to get it right. It’s about creating a safe industry for customer, and it’s important to take pride and make sure you have people in your organisation that care about best practices. We should be asking how we can change around the ever-moving shifts in the ethics sector?

  • avatar
    Will Underwood

    After making it 24 hours without discussing AI at length before this morning's AI panel, one begins to wonder how far we can make it at the 2026 Ethical Gambling Forum without the discussing the indurtry's new favourite toy - prediction markets… 

    The answer is 12:30pm on day two - not a bad innings at all! 

    In response to an audience query, Andrew Lyman, Gibraltar’s Gambling Commissioner comments on how the region managed to be so decisive with prediction markets:

    We were decisive because we’re a small jurisdiction and we pride ourselves on agility. 

    With prediction markets, as things stand, we classify them as betting intermediaries, but there is an argument there which could materialise in the coming months. Because Gibraltar is a small jurisdiction and politicians want to regulate properly, you can have very productive conversations.

    Decisive regulation around prediction markets? Somebody pinch me, I must be dreaming!

  • avatar
    Will Underwood

    As the morning moves towards its conclusion, the room breaks off into a group practice workshop around supporting industry colleagues through difficulties, either related to gambling harm or not.

    Jo Abergel runs a quick workshop where three scenarios are posed to the audience, who are placed into groups, to provide feedback on how they would handle each scenario. 

    Scenario one

    You are in a meeting where an employee reports that a colleague has been asking to lend money over the past few months and nobody has been paid back: 

     

    Key feedback from the groups: 

    • Is this employee using the money for gambling? 
    • Don’t jump to conclusions and make sure you are empathetic 
    • Try to get them talking and make they feel safe, who has the best relationship with them in the team? Conversation doesn’t have to be a manager
    • Ensure anonymity for the employee who reports it 

    Scenario two

    David has requested to move onto the quieter night shift, and you have already noticed a dip in his productivity lately

    Key feedback from the groups: 

    • Gather more data & feedback from his daytime manager - don’t take things at face value 
    • Set clear expectations about what is required from night shift employees 
    • Make sure they are signposted to professional advice and support outside of house if they need it

    Scenario three

    Marta has been upset and has disclosed she is struggling at home due to her husband’s gambling addiction, she is finding it very hard to cope

    Key feedback from the groups: 

    • Ensure that she feels heard, as she is not feeling heard at home 
    • Direct her to HR or EAP, but make sure you know what she is looking for, how exactly can work help? 
    • Does she want her team to know so they can potentially help? 
    • Emma the AI says: ACTIVE LISTENING IS IMPORTANT! 
  • avatar
    Will Underwood

    Question: Do conferences have more importance now because of remote working and are companies now becoming more selective about which events they attend? 

    The Ethical Gambling Forum’s second panel of day two concludes that it is a combination, and that socialising at any conference is networking that can yield valuable business opportunities. 

    When you go to a conference the conversation can start naturally in a way they simply don’t happen online. 

    Travelling to ensure these valuable interactions are also difficult, and sometimes choosing the sustainable thing isn’t always easy. Clarion’s Eva Bakum highlights the infrastructure and geography of a city can play a huge part in deciding where, how and why to host a conference. 

    She states that she understands what drives people primarily is accessibility and this has driven many shifts in the exhibition sector over the past five years. 

    What are your key conference considerations?

  • avatar
    Will Underwood

    Why you should stay at home and achieve twice as much? 

    Key topics: 

    • Has the industry reached conference overload? 
    • Why is hybrid and remote working the way forward? 
    • What can we do to ensure we continue to progress? 

    Beginning with the big questions, panel moderator Scott Burrows asks: Is bigger really better when it comes to stand size? 

    *One hand in the whole room shoots up*

    After a chorus of laughter moderator Burrows states that, of course, the size of the bar is what truly matters… 

    The panel tackles this first question by agreeing in tandem that, of course, the personal connections forged with a given company is far more important that the size or appearance of their stand. 

  • avatar
    Will Underwood

    Yorkshire sunshine on the Flutter rooftop, what more could you ask for?! 

    The perfect spot for an exclusive Q&A... 

    Stay tuned! 

  • avatar
    Will Underwood

    Key quote of the morning 

    Tom Penney of Grace Gaming steadfastly disagrees that an AI should ever replace a human or human element when someone reaches out about gambling addiction, no matter how sophisticated it becomes.

    There is no chance that I would have someone who is not directly trained by myself or my team handling a situation where someone is in serious need of help. I dread to think that someone who is struggling with gambling would reach out for help, only to realise there is just a machine on the other end of the phone. 

    Just because we can, doesn’t mean we should.”

    Would you trust an AI to handle a delicate gambling addiction situation? 

  • avatar
    Will Underwood

    What are the strengths and limitations of AI? 

    This is the question the panel poses to it's AI panel member - Emma. 

    After a brief and tense moment of hesitation, Emma conclusively declares:

    Artificial intelligence 

    is very good at analysing mass data (like identifying problem gamblers) but cannot empathise.

    Continuing, Emma AI outlines that

    an AI / human collaboration is required, and there should be a handover at some point after the information has been condensed.

     

  • avatar
    Will Underwood

    AI against human interaction in safer gambling 

    It’s rare to come to a conference and make it to the second day without observing an AI-themed panel, but here we are! 

    This panel combines Stephen Murchie Ellipse Entertainment, Steven Webster of SQR, Ian Campbell of Redsky, Grace Gaming’s Tom Penney and Flutter’s Adam Wilbraham - who explore where do you draw the line of AI. 

    Fascinatingly, the final panel member is ‘Emma,’ an AI introduced by Campbell that has been designed to provide safe gambling insights. An interesting and original panel idea (they’re like gold dust!)

  • avatar
    Will Underwood

    Key quotes: Black market and social media - introducing a new code of conduct

    Lee Willows of Community Care Gaming on why people stay in the black market:

    Black market sites exploit and target those who struggle with addiction, because they know that they’re on to something that can be lucrative for them

     

    Flutter’s Luke Sugden spoke on who facilitates the journey to the black market, outlining:

    If you follow the money and dig deep into the roots of many black market operators, there are criminal gangs and syndicates behind them

    Jack Crabtree of Gamecheck commented on the same angle, stating:

    It can be from legitimate operators who won’t want to be names, that are licensed in the UK but also operate in other grey and black markets - all the way to individuals on terrorist watch lists. It’s a sliding scale

  • avatar
    Will Underwood

    It's more than just 'Flutter' at the UK & Ireland HQ here in Leeds! 

  • avatar
    Will Underwood

    Welcome back to Leeds! A few faces heading from the station to day two of the Ethical Gambling Forum 2026!

  • avatar
    Will Underwood

    The black market x social media 

    In a world of influencers, celebrity endorsements and targeted advertising, day two of the Ethical Gambling Forum kicks off with another crucial panel exploring a topic growing in prevalence in the ethical world. 

  • avatar
    Will Underwood

    And that's a wrap on day one of the 2026 Ethical Gambling Forum! 

    Stay tuned for updates from day two...

  • avatar
    Will Underwood

    Final panel of day one: Creating a healthy player ecosystem

    Dr Maris Catania from LeoVegas, Epic Global Solutions Dan Spencer and Skatemate’s Head of Compliance George Benson discuss how to build portal to sustainable play. 

    Trust is underlined by Spencer as the key decider of success throughout the panel, and it is compounded like revenue - you build it and once it’s gone it’s gone forever. Creating value is a key way to generate trust, alongside low friction which is incredibly important. 

    How to balance player freedom, friction and meaningful protection? That is the question... 

  • avatar
    Will Underwood

    Blessed with some Yorkshire sunshine today in lovely Leeds, nice spot for the Flutter rooftop! 

  • avatar
    Will Underwood

    Global Gaming Insider sits down with the Gambling Commission’s Tim Miller for an exclusive interview at this year’s Ethical Gambling Forum. We discuss: 

    Why are days like to today so important for the Gambling Commission, particularly with challenges and changes ahead?  

    What is the Commission hoping to offer in the way of support for operators and the responsible gambling field as the UK market adopts its new tax structure?  

    How would you define a regulator’s role in the modern player protection pipeline? 

    What is the role of payments in combatting the black market?

  • avatar
    Will Underwood

    Innovation and invention in safer gambling 

    The Responsible Gambling Council’s Tracey Parker and Jody Bechtold of the International Problem Gambling and Gaming Certification Organisation (IPGGC) discuss what - across the globe - would be the core competencies that operators could use. 

      

     

  • avatar
    Will Underwood

    C-Suite panel: What would make gambling more ethical? 

    Helen Walton, CCO & Co-Founders at G.Games, Richard Clarke, MD of Products at Flutter and Paul Buck CEO & Founder of Epic Global Solutions. 

    Moderated by EGF’s Jo Abergel, the panel is posed the overall question - to which Walton replies it is not one thing, but rather a holistic system. She fears that regulator, government, operator and suppliers are becoming “misaligned in their incentives, which leaves to un-ethical results.” 

    B2B suppliers are becoming a pinch point, yet Walton explains that it isn’t always easy to define what is (and isn’t) the regulated industry. There are very strong commercial pressures as to why suppliers have to act globally - because that’s how they make their money. Stake represents 6% of the global market - which is very hard for a supplier to say no to. 

    The panel concludes that RG starts with the player doing the right thing, but we have to match their energy as an industry - alongside regulators, politicians and governments more broadly. Everybody in the ecosystem has to do the right thing. 

    Collaboration is, as an overriding point, the only way forward. No one person should become sole responsible for RG in a given company, and so individuals should not necessarily be held accountable for errors but rather organisations as a whole.

    “Sustainable entertainment - a vision for the future,” food for thought… 

  • avatar
    Will Underwood

    This should be Entaining: A stellar panel of compliance expert explore some of the key compliance disasters in gaming history. Held in the Flutter offices here in Leeds, this pointed panel outlines how - when senior members of a given operators executive team don’t pay appropriate attention to compliance - it is easy for things to go very wrong, very quickly. Ring any bells? So, can you put a price on compliance? That is the key question posed by the EGF to the panel today, with the panel retorting, yes - increasingly, you can!

  • avatar
    Will Underwood

    Great to catch up with the Gambling Commission's Tim Miller at the 2026 Ethical Gambling Forum! 

    Stay tuned for exclusive insights from the UK regulator... 

  • avatar
    Will Underwood

    BetBlocker's Duncan Garvie and ROGA's Jennifer Shatley join Ethical Gambling Forum's Adrian Sladdin and Jo Abergel to explore why transparency and ethical governance can lead to more robust and future-proof business outcomes, broadly analysing why ethical governance truly has no downsides. 

  • avatar
    Will Underwood

    Insightful opening keynote speech from the Gambling Commission's Executive Director Tim Miller, exploring all things ethical gambling from a regulator's perspective in the UK.

    Stay tuned for more from Miller later...

  • avatar
    Will Underwood

    Good morning Leeds! 

    Global Gaming Insider is officially live at the 2026 Ethical Gambling Forum, with fascinating ethical insights from all four corners of the industry around the corner over the next two days... 

  • avatar
    Will Underwood

    With insights from across the industry on ethical practices, Global Gaming Insider is taking a look ahead at some of the key highlights from the Ethical Gambling Forum 2026 Agenda... 

    Tim Miller - Gambling Commission

    The Gambling Commission's Executive Director will be the opening keynote at this year's forum, with his address offering ethical insights from the regulator coming at a key junture for the UK market. Miller will also be conducting an exclusive Live Desk interview for GGI! 

    Transparency and ethical governance

    The opening panel will explore how transparent and ethical governance can help deliver business in a responsible and contructive manner - featuring former CEO Special interviewee Jennifer Shatley of the Responsible Online Gaming Association and long-term Global Gaming Insider contributor, BetBlocker CEO Ducan Garvie. 

    Regulatory disasters

    A panel on the biggest compliance mishaps in gambling history wll explore the who's, what's, when's, where's why's and how's of the most notable compliance disaters in recent memory and how they could've been avoided. 

    Rise and fall of betting shops? 

    As the conference moves into its first afternoon, a break out session on the rise and fall of betting shops will be led by SBC, Evoke and GamStop - as the retail sector reaches a key precipice in the UK. Other break out sessions will also observe the responsible and efficient use of technology and how research can have a positive industry impact. 

    Black market & social media

    Day two's opening panel will explore the murky world of black market facilitation and how social media often has a role to play... 

    The UK's approach 

    A key panel exploring how the UK approaches ethical gambling, featuring senior executives from regulators across Europe, will dissect the strengths, weaknesses and everything between of this complex subject - defining what "good" should look like from a regulatory point of view. 

    STAY TUNED TO THE LIVE DESK FOR THE INSIDE SCOOP ON THE ABOVE AGENDA AND MUCH MORE!

  • avatar
    Will Underwood

    All roads lead to Yorkshire this week for the Ethical Gambling Forum 2026 - hosted by Flutter UK & Ireland in the city of Leeds!

    Global Gaming Insider will be in attendance to provide exclusive content, updates and interpretations of this important responsibility and protection meet-up, with leading delegates from the ethical gambling field from all over the globe.