The Gambling Commission has reached a £3,000 ($4,034) regulatory settlement with Taylor Leisure after identifying social responsibility and reporting failings connected to self-exclusion requirements.
The regulator opened a Section 116 review into the operator's non-remote licence and found Taylor Leisure had failed to participate in an available multi-operator self-exclusion scheme between April 2016 and October 2025.
Under Social Responsibility Code Provision 3.5.6, operators holding relevant non-remote licences must participate in schemes that allow customers to exclude themselves from the same form of gambling at other participating premises in their local area.
The requirement covers casinos, bingo venues, betting premises and adult gaming centres.
The Commission's public register identifies the licence holder as Maxwell Taylor and Pamela Taylor, trading through an active Gaming Machine General Adult Gaming Centre non-remote licence held since March 2011. It covers Taylors Amusements adult gaming centres in Rothesay on the Isle of Bute and Dunoon.
Multi-operator arrangements are designed to allow a customer to make a single request covering gambling premises of the same type within a defined area.
For the arcade sector, the Commission currently directs operators to schemes administered through Bacta and Boomerang Digital.
The review also found that Taylor Leisure breached Licence Condition 15.1.1 between July and October 2025 by failing to inform the Commission about its non-compliance with the self-exclusion requirement as soon as reasonably practicable.
Alongside the £3,000 payment in lieu of a financial penalty, Taylor Leisure agreed to publication of the findings and will contribute towards the Commission's investigation costs.
The regulator said mitigating factors included the operator's previous regulatory record, its early acceptance of the failings and implementation of remedial measures. The Commission's register had recorded no previous regulatory actions against the licence holder.
The enforcement action follows continued scrutiny of how land-based operators implement self-exclusion. The Commission states that all premises licence holders in the arcade, betting, bingo and casino sectors must participate in an applicable multi-operator scheme.
In July, the Gambling Commission established its first consumer trust baseline through the Gambling Survey for Great Britain, recording an overall score of 47.9 out of 100 and identifying protection of vulnerable people as one factor affecting confidence in the sector.
The Commission describes self-exclusion as an established protection for customers who recognise gambling-related problems and want support to stop gambling
