Buenos Aires City Lottery launches institutional AI program

Lotería de la Ciudad de Buenos Aires introduced an artificial intelligence program aimed at modernizing operational management and improving internal process efficiency through advanced technology deployment.

The development positions the entity among the first lottery organizations globally to adopt an institutional AI strategy.

The program represents a comprehensive plan that aligns with the modernization agenda of the Buenos Aires City Government and places the lottery operator within the global conversation on public sector innovation. The initiative marks what officials describe as a significant shift in how the organization manages operations, implements prevention measures and executes decision-making processes.

Jesús Acevedo, President of Lotería de la Ciudad, said: "AI does not come to replace people, but to empower them. We want to add value to the work of our teams, always within a framework of ethics, security and information protection."

The program focuses on automating tasks, simplifying processes and increasing precision in information analysis while promoting creativity and innovation within the organization. The technology deployment supports the fulfillment of strategic objectives through enhanced operational capabilities.

The implementation establishes parameters around ethical AI usage, security protocols and data protection measures as core components of the program structure. Officials emphasized that the technology serves to augment human workforce capabilities rather than substitute personnel functions.

The AI program represents a milestone for Lotería de la Ciudad in its objective to establish itself as a modern and intelligent lottery operator within the sector. The initiative follows broader trends in Latin American public sector digitalization, where government entities increasingly adopt advanced technologies to improve service delivery and operational efficiency.

The announcement comes as lottery and gaming regulators across the region examine technology integration opportunities to enhance regulatory oversight, operational management and customer service functions within evolving digital gambling markets.