Chile: Dreams Iquique certifies gaming floor employees under national framework

Chilean casino operator Dreams has certified 24 gaming floor employees at its Iquique property under the national workforce competency system administered by ChileValora, marking a significant milestone for formal recognition of operational roles within the sector.

The certification ceremony took place at the cultural hall of Dreams Iquique, located in the Tarapacá region. The employees, internally referred to as “Dreamers,” were evaluated in three key operational profiles: Croupier, Slot Machine Assistant and Electronic Slot Machine Technician.

The assessment process was conducted in November in collaboration with accredited certification body Ecerlab. 

ChileValora operates as Chile’s national system for labor competency certification across multiple industries, allowing workers to obtain formal recognition of skills acquired through practical experience. 

The occupational profiles underpinning the certification were originally developed by the Casino Federation before being reviewed and validated by a tripartite commission comprising Dreams, ChileValora and the Superintendence of Casinos of Chile. 

Sonja Passmore, Property General Manager of Dreams Iquique, said: “Very proud of our Dreamers for this tremendous achievement. This certification not only recognizes technical competencies, but also years of experience, commitment and craft in daily operations. 

“My gratitude to all the people and teams who made this process possible: from those who drove the development of job profiles to those who supported the certification at every stage. When people’s development becomes a real priority, the results speak for themselves.”

According to the operator, this formal recognition can support clearer job classifications, help standardize skill expectations across workplaces and improve transparency for both employers and regulators within the regulated casino industry.