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PlayCity processes over 3,000 self-exclusion claims since early 2026

The Ukraine regulator said the increase in self-exclusion claims during 2026 show a heightened level of awareness from players and a more active use of responsible gambling tools.

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PlayCity processes over 3,000 self-exclusion claims since early 2026
Key Points
PlayCity confirmed it is currently processing approximately 1,000 self-exclusion applications each month
At the time of writing, over 16,000 people in Ukraine have been listed on the country’s register for restricted access to gambling

PlayCity unveiled that over 3,000 Ukraine gamblers have filed self-exclusion applications since the beginning of 2026, following a six-month period in 2025 where only 300 claims were processed by the regulator. 

According to PlayCity, the regulator is currently processing more than 1,000 new self-exclusion applications each month, indicating a heightened level of awareness from players and a more active use of responsible gambling tools. 

Following the submission of a self-exclusion application in Ukraine, the player’s data is then entered into the Register of Persons with Restricted Access to Gambling, ensuring compliance between all licensed gambling operators. 

Players may choose varied periods of self-limitations which begin at six months and go up to three years, whereas any applications filed on behalf of a loved one can only be processed for up to six months. 

At the time of writing, more than 16,000 Ukraine gamblers have been listed on the country’s Register of Persons with Restricted Access to Gambling. 

On 21 April, PlayCity began cooperating with YouTube to block illegal gambling advertising, such as banning a channel which advertised gambling to over 3,000 subscribers and removing a video with illegal casino advertising from a channel with more than 133,000 subscribers.

Beyond targeting illegal gambling, the regulator is cracking down on unlawful practices in the licensed market while also aiming to improve transparency in the sector.

Over the course of 2025, PlayCity and local law enforcement have successfully blocked 3,500 illegal sites and suspended 500 social media accounts linked to unlicensed gambling, as well as fined 16 influencers for unlawful promotion of gambling.

Good to know

PlayCity revoked the online casino licence held by Cosmolot operator Spaceix on 23 April after finding breaches linked to payment processing, including card-to-card transfers and third-party top-ups

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