According to data from the Greek Gaming Commission (EEEP), player complaints in the gambling sector had increased by 20% in 2025. The total number of complaints amounted to 1,104.
According to the EEEP, the complaint system is not just a communication channel with the public but a core supervisory tool.
The complaints are concentrated in specific areas, with non-payment of winnings being the most common issue, accounting for 25.0% of all complaints, followed by account or payment card blocking at 13.1% and issues related to odds at 8.1%.
These trends reflect both the intensity of market activity and greater player engagement. Market activity is indeed rising. Total gambling GGR rose 6.7% in 2025 to €3.07bn ($3.56bn), driven by online gambling, which increased 11.7% to €1.19bn.
Through systematic collection, classification and analysis of complaints, the EEEP gains a clear picture of how rules are applied in practice and can identify problematic patterns. This information is used to detect regulatory risks early.
Thus, improving public communication and complaints channels remains a strategic priority for the EEEP.
The Greek market is facing a period of regulatory overhaul. In February, a bill was proposed to strengthen the crackdown on illegal gambling and introduce tougher sanctions for violators, including companies, players and influencers who endorse or promote illegal websites.
The EEEP has also informed local gambling operators, via letter, about the upcoming EU anti-money laundering framework. The regulator aims to ensure the market is fully prepared for its implementation. It is supporting operators with meetings, presentations, conferences and workshops.
Meanwhile, the Government will raise taxes on online casino player winnings from 1 July 2026. For winnings between €100 and €500, the rate will rise from 15% to 20%, while for amounts over €500 it will increase from 20% to 30%. These changes are permanent. The new tax increase does not impact sports betting.
The EEEP complaint system serves as a link between the regulatory framework and players’ real-life experiences
