The Nevada Gaming Control Board (NGCB) has rejected an appeal from resident Kevin O’Brien as part of a $1,008 reimbursement dispute with William Hill, also warning bettors to review their tickets prior to departing a sportsbook facility.
O’Brien stated a “glitch” in the Caesars Sportsbook mobile app caused two wagers to be placed without his knowledge in January, including a $999 five-leg parlay and a $9 three-leg parlay which offered payouts of over $9,000 and $55.
“O’Brien asserted that he did not make the wagers, further citing that the wager amounts are uncharacteristic of his wagering patterns and history,” the NGCB report said.
“The wagers in question lost, causing those wagers to be graded as such. As to why the wagers were not brought to the attention of William Hill or Caesars staff prior to the outcome of the event, O’Brien said he was unaware of the wagers until he noticed a large sum of money deducted from his Caesars account.”
The William Hill user confirmed the application utilizes facial recognition software, however, “making it unlikely another person could access his account through his device.”
O’Brien confirmed he “can’t prove I didn’t make the bets” and failed to provide any additional evidence as to how the glitch made wagers without his knowledge.
Engineer Amanda Sou discovered O’Brien was inside the Peppermill Hotel & Casino at the time the bets were placed through geolocation on his iPhone. O’Brien agreed that he was at the casino property but argued he had not been using the Caesars Sportsbook mobile app.
As part of the denial, NGCB Member George Assad recommended Nevada bettors file a dispute or claim before the sporting event has concluded, supported by Chairman Mike Dreitzer on July 13.
“I have reviewed the record and I am in agreement with my colleagues,” Dreitzer said.
“The individual did nothing to support his burden. It appears to be potentially a mistake in bets on his part, but you have to bring that to the attention before the event takes place, which he did not.”
Also in Nevada, former DraftKings sports trader Samuel Silverman was arrested in Las Vegas on May 5 and charged with multiple crimes related to the match-fixing scheme involving the Fresno State basketball program.
Silverman pleaded not guilty to charges of commission of a fraudulent act in a gaming establishment and conspiracy to cheat at a gambling game, which carry penalties of up to five years in prison and fines.
The NGCB submitted a request to the First Judicial State Court on June 15 to hold Kalshi in contempt over the operator’s failure to implement geofencing measures for its prediction markets offering
