Rank Group has agreed a £5m regulatory settlement, following a Gambling Commission investigation into historical anti-money laundering and social responsibility failures at its Grosvenor casino business.
The case covers Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited and Gaming Group Limited, which collectively operate 51 casinos across Great Britain.
The Commission found that Grosvenor's anti-money laundering policies had not been appropriately updated to reflect changes to money laundering regulations introduced in 2020. It also identified inconsistent treatment of customers considered to present elevated money laundering risks.
In some cases, enhanced due diligence was not carried out when required under the operator's own procedures. One customer returning after a significant break lost around £200,000 across two visits without adequate identification or recorded evidence of income.
The investigation also identified shortcomings in safer gambling interactions. One customer won approximately £260,000 before losing around £250,000 within 12 days without any recorded safer gambling interaction. Another customer lost around £50,000 without such an interaction taking place.
Under the settlement, Rank will make a payment in lieu of a financial penalty, with the money directed to the Government's Consolidated Fund. Grosvenor must also complete an independent third-party audit within six months of the conclusion of the licence review.
Rank said the settlement is in line with the £5m provision announced in July, meaning there will be no further impact on group profit. The company also said remedial measures have been substantially completed.
The Commission noted that Rank implemented changes following the identified failings and cooperated fully with the investigation.
Rank had already provisioned £5m for the settlement in its 2025/26 accounts
