The AskGamblers Casino Complaint Service (AGCCS) recovered $10.7m in disputed funds for players during 2025, according to the platform's latest annual report.
The figure represents an all-time yearly high for the service and a substantial increase on the $6.9m recovered in 2024.
The AGCCS team successfully resolved 3,779 cases over the course of the year – a 59% increase compared to 2024 – achieving a 68% resolution rate across all accepted complaints.
Complaints were received against 1,492 casinos and sportsbooks in total.
Among the year's most notable cases, one player recovered $450,000 from Wow Vegas Casino after their account was blocked following a large win, with two further cases each exceeding $200,000.
Payment and withdrawal issues accounted for the largest share of complaints by category, followed by deposit, account, software and bonus-related disputes.
Non-English language markets recorded particularly strong growth, with players in German, Italian, Spanish and Portuguese-speaking regions recovering a combined $1.2m – compared to $330,000 in 2024 and marking the first time the service has surpassed the $1m threshold across non-English markets.
Commenting on the results, Dijana Radunović, General Manager at AskGamblers, noted: "Each year, more players come to us for help and it's fascinating to see what our team can do. In 2025, we focused a lot on reducing the number of rejected complaints by making the process easier for players and the first results already show.
“We will continue to refine our processes and establish AskGamblers as the best mediator between operators and players."
For a more granular breakdown of Q4 2025 performance, the AGCCS previously published a quarterly report in February 2026, which detailed how the service recovered $1.67m between October and December – a period typically characterised by lower player activity – and highlighted sports betting disputes as a continued area of growth throughout the year.
AskGamblers said the average casino complaint in 2025 took around 11 days to resolve, while the shortest case was completed in just three minutes
