The Dutch Gaming Authority (KSA) has reprimanded online gaming operator 711 for requiring some players to wager deposited funds before withdrawing them.
The regulator warned that such ts requirements can only be permitted with bonuses, and even then only under strict conditions.
711 reportedly introduced the requirement for customers using payment methods other than a regular bank account, citing anti-money laundering measures.
However, the KSA stressed that payouts may only be delayed for the shortest possible period during a money laundering investigation and cannot be permanently withheld.
KSA noted that operators cannot require players to wager deposited funds at least once before withdrawing them.
Following discussions with the regulator, 711 implemented measures to prevent the practice from recurring.
The KSA emphasised that it informed operators in 2024 of their obligations and the exceptions regarding the immediate payout of player funds, stressing that such violations should no longer occur.
It warned that any further violations by 711 could result in stricter action.
Earlier this week, KSA published guidance on verifying bank accounts and other payment methods. It has investigated account registration processes and found that operators do not always perform adequate checks. It has reported cases of minors depositing funds from their bank accounts.
The problem also extends to individuals registered with the self-exclusion register Cruks. As a result, the regulator requires gambling operators to ensure that all player payments can be unambiguously traced to the verified individual.
At the same time, the regulator is seeking a new provider for a gambling helpline operator. It has launched a tender process, as the contract with the current provider nears its end.
Last week, KSA took down 26 websites that imitated licensed operators and directed visitors to illegal gambling services
